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COVID-19: Member Updates

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Financial Relief Options

Member Updates

December 18, 2020

COVID-19: MBCU Branch Access Update 

As Massachusetts continues to experience a surge in COVID cases, we have decided once again to restrict access to our branch lobbies.  Effective Monday, December 21, and until further notice, our lobbies will be accessible by appointment only.

Teller transactions may be performed at our Everett Drive Up Window and at our Interactive Teller Machines (ITM) at the Main Office, D Street Office, and 10 Park Plaza.  Normal business hours will remain in effect.

Unfortunately, shared branching is not available at the ITMs. Shared branching at the Everett drive-up can only be accommodated for MBCU Members.

Appointments will be made to assist members with transactions that cannot be completed at our ITMs, drive-up or via online or mobile banking.  Requests for appointments must be made by calling 617-269-2700 Option 2.

As always, we have many ways to help you bank remotely. 

  • Online Banking and Mobile Banking
  • ATM Machines
  • ITM Video Banking Machines
  • Automated Telephone Banking
  • Call Center
  • Shared Branching Network

We thank you for your understanding as we do our best to protect our members and our employees.

May 29, 2020

Dear Valued Mass Bay Members,

While we will continue to offer the remote options that so many of you have been using, we are excited to be working toward welcoming you back into our lobbies soon. Because our TOP PRIORITY is always the well-being of both our members and our staff, we have implemented numerous safety precautions for those who need to visit our branches.  These precautions follow government guidelines and are designed to protect us all.   Thank you in advance for your cooperation and patience as we work toward providing you the best service in the safest manner.   

We will continue with our current hours and availability in lobbies by appointment only through Saturday, June 13, 2020.

Beginning Monday, June 15th, our branch hours will be:

              Mon-Thurs      8:30 am- 4:00 pm

              Friday*            8:30 am - 6:00 pm

              Saturday        8:30 am - 1:15 pm

              Includes lobby, ITM, drive-up and call center.

              Please note the change in our late night from Thursday to Friday.

              * D Street lobby hours on Fridays: 10:30 am - 6:00 pm

WHAT TO EXPECT AT OUR LOCATIONS

  • We will greet you at the door as we must limit the number of people in the lobby.  Everyone will be logged in upon arrival (state ordinance)
  • We will ask that you wear a mask at all times unless asked to remove it briefly for identification purposes.  No hats, hoods, or sunglasses may be worn inside.
  • Gloves may not be worn in from the outside.  Hand sanitizer will be provided at the entrance and throughout the branch. 
  • Barrier shields have been installed at all teller stations and Member area desks
  • Floor decals will indicate line/waiting spacing in the lobby area and at ATMs/ITMs
  • We continue to follow all state and city cleaning protocols

HOW YOU CAN HELP

  • Members should not enter if they are sick, have a fever or have been exposed to someone who is sick – symptomatic or not
  • Do not discard masks, gloves, or other PPE in open trash containers or on our branch property/parking lots
  • Please do not use your own products to sanitize equipment such as ATMs, ITMs, etc.  These are sensitive and expensive machines and can be severely damaged by sprays and excess moisture          

We thank you again for your confidence in Mass Bay Credit Union!  We will continue to keep you informed of any developments that may impact branch activity on our website at massbaycu.org.

WE HAVE MANY WAYS TO HELP YOU BANK REMOTELY:

  • Online Banking and Mobile Banking – download the app on Google Play or the Apple App Store , if you have never enrolled in Online Banking please call us for access at 617-269-2700 option 1.
  • ATM Machines – In addition to the machines at our locations, you may access over 55,000 machines via the Allpoint Network
  • ITM Video Banking Machines – It’s like video chatting with your favorite teller.  Most teller line transactions can be completed via the ITM including depositing or cashing checks, withdrawals, loan payments and transferring funds.
  • Automated Telephone Banking – to check account balances, verify deposits and withdrawals, transfer funds, and more, call 617-269-2714.
  • Our Call Center – Representatives can assist with account questions, make transfers, or assist you with any of your banking needs at 617-269-2700 option 1.
  • Shared Branching Network – Since we are all encouraged to travel as little as possible, if you must visit a branch, I encourage you to do your Mass Bay Credit Union banking at the closest credit union to your home through one of our 5,000+ branch partners in the Shared Branching Network
  • Please note: Shared branching is not available at our locations at this time.  We hope to resume shared branching on July 6th.

May 15, 2020

Thank you for all the kind words and cooperation we have witnessed as we find new ways to deliver service to you. We are continuing to monitor local, state, and CDC guidance and are modifying our processes to maximize safety. And, while we don’t yet have a date, we look forward to when we can serve you in person once again.

In the meantime, we continue to offer teller services through our Interactive Teller Machines (ITM) at our Main Office, 409 D Street Branch and 10 Park Plaza.  I am pleased that through this technology we have been able to continue to serve you safely.  Likewise, teller services are also offered at our Drive Up window at our 183 Main St, Everett location. Members can apply for loans online at massbaycu.org or by calling us at 617-269-2700. 

For lobby service, please call 617-269-2700 to see if we have a way to serve you remotely or to make an appointment.  Also, please call us if you have any questions about using online mobile banking, remote check deposit, or ATMs for your day to day banking needs.

For members that are facing financial struggles during this difficult time, we have a variety of ways to assist you:

  • A payment forbearance period of up to 90 days for mortgages.
  • A no fee skip-a-payment on consumer loan products.
  • A zero percent interest Emergency Loan of up to $2,000 for a 12-month term with the ability to defer your first payment for 60 days.*

Please contact us at 617-269-2700 and ask for the loan department to discuss these options.

We also want to thank all of you for your business, both deposits and loans. Your money is safe at Mass Bay Credit Union.  Not only are we financially strong, your funds are federally insured by the NCUA, up to $250,000. Funds over federally insured limits are insured in full by MSIC.

* 0.00% Annual Percentage Rate.  Loans available up to $2,000 for a term of 12 months.  Monthly payment is $83.33 per $1,000 borrowed. Terms and conditions apply.  Subject to credit approval.  Approval amount based on credit worthiness. First payment may be deferred up to 60 days.  Subject to membership eligibility requirements.

April 17, 2020

Dear Members,

We at Mass Bay cannot thank you enough for your understanding and cooperation as we continue to adapt our operations to keep you, our Members, and our employees as safe as possible during this pandemic crisis. We’ve increased the maximum amount of our no interest Emergency Loan to $2,000. As a reminder, for members that are facing financial struggles during this difficult time, we have a variety of ways to assist you:

  • A payment forbearance period of up to 90 days for mortgages.
  • A no fee skip-a-payment on consumer loan products.
  • A zero percent interest Emergency Loan of up to $2,000 for a 12-month term with the ability to defer your first payment for 60 days.*

Please contact us at 617-269-2700 and ask for the loan department to discuss these options.

We also want to thank all of you for your business, both deposits and loans. Your money is safe at Mass Bay Credit Union.  Not only are we financially strong, your funds are federally insured by the NCUA, up to $250,000. Funds over federally insured limits are insured in full by MSIC.

* 0.00% Annual Percentage Rate.  Loans available up to $2,000 for a term of 12 months.  Monthly payment is $83.33 per $1,000 borrowed. Terms and conditions apply.  Subject to credit approval.  Approval amount based on credit worthiness. First payment may be deferred up to 60 days.  Subject to membership eligibility requirements.

April 14, 2020

Dear Members,

We at Mass Bay cannot thank you enough for your understanding and cooperation as we continue to adapt our operations to keep you, our Members, and our employees as safe as possible during this pandemic crisis.

We continue to offer teller services through our Interactive Teller Machines (ITM) at our Main Office, 409 D Street Branch and 10 Park Plaza.  I am pleased that through this technology we have been able to continue to serve you safely.  Likewise, teller services are also offered at our Drive Up window at our 183 Main St, Everett location.

For lobby service, please call 617-269-2700 to see if we have a way to serve you remotely or to make an appointment.  Also, please call us if you have any questions about using online mobile banking, remote check deposit, or ATMs for your day to day banking needs.

For members that are facing financial struggles during this difficult time, we have a variety of ways to assist you:

  • A payment forbearance period of up to 90 days for mortgages.
  • A no fee skip-a-payment on consumer loan products.
  • A zero percent interest Emergency Loan of up to $1,000 for a 12-month term.  On a $1,000 loan at 0% annual percentage rate, it would be 12 monthly payments of $83.33. 

Please contact us at 617-269-2700 and ask for the loan department to discuss these options.

We also want to thank all of you for your business, both deposits and loans. Your money is safe at Mass Bay Credit Union.  Not only are we financially strong, your funds are federally insured by the NCUA, up to $250,000. Funds over federally insured limits are insured in full by MSIC.

Quincy Branch Closed on Saturdays - Until Further Notice

March 31, 2020

Effective today, March 31st our Quincy Branch at 1250 Hancock Street, Quincy MA will be closed on Saturdays until further notice. All other branch appointment hours, Everett drive-up and ITM teller support hours will remain Monday-Friday from 9:00 am - 3:00 pm and Saturday from 9:00 am to 12:00 pm. The Quincy Branch will be available by appointment Monday-Friday from 9:00 am - 3:00 pm. To make a branch appointment please call us at 617-269-2700, option 1.

We have many ways to help you do your banking:

  • Online Banking and Mobile Banking – download the app on Google Play or the Apple App Store , if you have never enrolled in Online Banking please call us for access at 617-269-2700 option 1.
  • ATM Machines – In addition to the machines at our locations, you may access over 55,000 machines via the Allpoint Network
  • ITM Video Banking Machines – It’s like video chatting with your favorite teller.  Most teller line transactions can be completed via the ITM including depositing or cashing checks, withdrawals, loan payments and transferring funds.
  • Automated Telephone Banking – to check account balances, verify deposits and withdrawals, transfer funds, and more, call 617-269-2714.
  • Our Call Center – Representatives can assist with account questions, make transfers, or assist you with any of your banking needs at 617-269-2700 option 1.
  • Shared Branching Network – Since we are all encouraged to travel as little as possible, if you must visit a branch, I encourage you to do your Mass Bay Credit Union banking at the closest credit union to your home through one of our 5,000+ branch partners in the Shared Branching Network
  • Our branches –To discuss your banking needs, better understand a remote option that may work for you, or to schedule a branch appointment please call 617-269-2700, option 1.  At this time the drive-up at our Everett Branch, our ITM tellers and lobby appointments are available Monday-Friday from 9:00 am – 3:00 pm and Saturday from 9:00 am to 12:00 pm. The Quincy Branch is closed on Saturdays until further notice. 

MBCU is an essential business – our availability

March 23, 2020

Financial services are considered an essential business and Mass Bay Credit Union remains available to you on a modified schedule.  As the safety and health of our Members and employees remains our top priority, we have closed branch lobbies and are directing Members to other available access options. 

As of March 24, 2020 we will be reducing the hours for our lobby appointments, Everett drive-up and ITM teller support to Monday-Friday from 9:00 am – 3:00 pm and Saturday from 9:00 am to 12:00 pm.

Your Deposits are Insured in Full at MBCU

March 20, 2020

Dear Members,

Thank you for cooperation and understanding yesterday as we implemented our branch appointment system.  We appreciate the many kind and supportive words you shared as we found ways to remotely meet your financial needs. 

As a reminder, at Mass Bay Credit Union your deposits are insured in full.  Deposits above the NCUA (National Credit Union Association) federally insured limit are fully insured by MSIC (Massachusetts Credit Union Share Insurance Corporation).  As always, if you have any questions about your accounts please feel free to call us at 617-269-2700.

March 18, 2020

The safety and health of our Members and employees is our top priority.  As we have continued to follow the COVID-19 developments, including recommendations to limit groups of people in one area, we have closed branch lobbies and are directing Members to other available access options.

A Letter From Our CEO

March 17, 2020

Dear Members,

As the situation with coronavirus (COVID-19) continues to develop, I wanted to let you know that our team is here to support you.  You entrust us with your financial needs and we are privileged to provide reliable access to the important services you count on.

Our primary focus through this unprecedented time is to continue to help our members to the best of our ability, while keeping both our employees and members safe.  Yesterday, Mass Bay Credit Union made 1,000, one thousand dollar loans available, for a total of $1,000,000 in zero interest rate loans, to help support our members and potential members.

In addition, we've waived the $35 fee on our Skip-a-Payment program. This program is available for eligible auto loans and personal loans. Please call our lending team for details at 617-269-2700 option 2.

While we continue to monitor the direction received by local, state and federal governments, as well as the Center for Disease Control and World Health Organizations, please take comfort in the fact that Mass Bay Credit Union has been serving the financial needs of our area since 1936, and despite the pandemic, we will continue to serve the evolving financial needs of our members.

Like most essential public serving organizations, we are doing everything we can to keep ourselves, our branches, our ATM’s and our ITM’s as sanitized as possible.  While we love seeing you at our branches normally, I am encouraging you to take advantage of our various electronic banking services as much as possible during this challenging time.  

Times like these can cause a rise in financial scams.  Please be vigilant.  Remind any elders you may know not to share any personal or banking information with anyone that reaches out to them unexpectedly, even if they think they may know the person.

As always, Mass Bay Credit Union is here for your financial needs if and when you need us. Please continue to check this page for updates.

Sincerely,
Theresa Dorilas
President and CEO
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