A: You can access your account in two ways, on a computer or on a smartphone using our mobile app.
Mobile App Login – It’s the same as your computer login credentials.
A: The old app no longer works. You can delete it and download our new mobile app.
View below for the new mobile app button.
A: Our old app is disabled. You will no longer be able to access your account through the old mobile app. Download our new one and see all the new and improved features!
Logging in on a desktop is fairly similar. Navigate to our website and click the "Login" button at the top right of the page.
For mobile, you need to delete the old app and download our new app. From there, you can enter username and password to begin setting up your new mobile app.
A: Your security questions are no longer needed. Our new system utilizes Two Factor Authentication to make your account secure.
A: The reason your computer may keep asking is because you have your browser set up to "Delete Cookies" cookies is a file on your computer that remembers websites. If you have cookies set to be deleted your browser will not remember our site.
Typically you can find this in the Privacy & Security or Settings area of your web broswer. You will need your Cookies setting to not be cleared after you close your browser.
A: The upgraded online and mobile banking system is available now!
A: Because there are no longer security updates for Internet Explorer, we can no longer support Internet Explorer. Whichever other browser you choose, please make sure you are on the most up to date version. For your online safety, the new system requires up to date web browsers.
Supported browsers include:
Google Chrome: https://www.google.com/chrome/
Microsoft Edge: https://www.microsoft.com/en-us/edge
A: There are many ways to figure this out, but the easiest is to visit this third-party website. Click here.
A: With our new Online Banking, we will operate more efficiently and be able to provide you with access to more services. We have several improved or new services available to you. These include:
A: We have an entirely new look and feel to our Online Banking & Mobile app. This includes an easier login process and interface which makes it easier for users to access the different products and services.
A: Most services will be unaffected. The only Mass Bay Credit Union services affected by the upgrade will be temporarily disabled online and mobile banking access while we are upgrading. You will not have access to either of these services during the conversion period. All other services will be available (Debit Cards, Branch Availability, ATMs etc)
A: The old link will not work. Please come to massbaycu.org and click/tap Login in the top right corner to access the login screen.
A: Lock and Unlock your card the same way you would before the upgrade using the Card Valet app. You can also manage your spending and more using Card Valet.
A: You will no longer be asked for them when logging in. Our new system does not utilize security questions. The new system does use Two-Factor Authentication (2FA). 2FA will verify you with either a phone call which will tell you your one-time use security code, or text message the code to your mobile phone or you can receive the security code on the Authy app.
A: Your security keyword is no longer part of the login process. We are utilizing Two Factor Authentication to assist with making sure no unauthorized people get access to your accounts.
A: Your account alerts did not carry over. You will need to reset these alerts for the new online banking system.
A: Yes, your recent transactions are showing on the new system.
A: Yes, you can order new checks directly through the new system.
A: If you have forgotten your password you can easily reset your password on our new system.
A: We have upgraded the look and feel of our Bill Pay. It is easier than ever to make easy simple payments through the new system. We hope that you love the new user experience and interface just as much as we do.
A: Any payments set on or before June 18, 2020 at 8pm were converted.
A: Our system pulls funds twice per day. Once at 8am and again at 3pm. Depending on the time of the submitted payment and funds availability, your funds will be pulled at either of these times.
A: Our new Bill Pay has many features to help making bill payments seameless. Right from your desktop or mobile device you can schedule and make payments easily. See our videos for the ways you can utilize Bill Pay.
A: You can view your Bill Pay history on Online Banking only. You will not see it on Mobile Banking. You can view your history on online banking by:
A: Yes, with the upgrade we have fully integrated remote check deposit into the new mobile banking app. Remote Check Deposit is available on mobile devices only.
A: Yes, you can delete your DepoZip app, you no longer need it.
A: When depositing a check on our mobile app, please make sure to flip your phone into landscape (holding horizontally). Once in landscape view, your phone will identify the borders of the check. Tap the screen to capture the image.
A: Yes, all Members will need to enroll in remote check deposit on our mobile app.
A: No, you do not need to sign up for eStatements again.
A: You can view your eStatements for the last two years.
A: If your mobile device has these features available, our new mobile app has the ability to utilize facial recognition or touch ID to help you login more easily if you choose. It is not required that you use these features to login.
A: You do not need a new Debit Card. Your previous Debit Card is still valid.
A: No, you do not need to change your PIN after the conversion. Your previous PIN is still valid.