Our Main Office ATM Lobby at 147 West 4th Street in South Boston will be open during regular business hours only: M-F 8:30-4:00, Sat 8:30-1:15. We are sorry for any inconvenience. Remember, our mobile app and online banking are available 24/7. For questions, please call 617-269-2700.
xCaller ID Spoofing
Safety Alert: Mass Bay will never call you directly and ask for your pin number. Scammers can spoof a caller ID and make it look like they are your financial institution.
What You Should Do
- If you ever receive a call from your financial institution and are unsure if the call is legitimate, hang up and call the company back directly.
- If you do not remember signing up for text message alerts with your financial institution, do not respond to any text messages you receive on the bank’s behalf.
- If you receive a suspicious text message or phone call from Mass Bay Credit Union, please contact us at 617-269-2700, Monday – Thursday 8:30 am to 4:30 pm, Friday - 8:30am to 6:00pm, Saturday – 8:30am – 1:15pm.
- Review your bank statements and online banking regularly and notify us immediately of any suspicious or fraudulent activity.