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Have you received a text, phone call, email, or in person request for your account log in or other information?  We would NOT be requesting that information.  End the call or text, don't answer the email, or walk away and call us at our Main #617-269-2700 to report suspicious activity.

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Caller ID Spoofing

Safety Alert: Mass Bay will never call you directly and ask for your pin number. Scammers can spoof a caller ID and make it look like they are your financial institution. 

What You Should Do

  • If you ever receive a call from your financial institution and are unsure if the call is legitimate, hang up and call the company back directly.
  • If you do not remember signing up for text message alerts with your financial institution, do not respond to any text messages you receive on the bank’s behalf.
  • If you receive a suspicious text message or phone call from Mass Bay Credit Union, please contact us at 617-269-2700, Monday – Thursday 8:30 am to 4:30 pm, Friday - 8:30am to 6:00pm, Saturday – 8:30am – 1:15pm.
  • Review your bank statements and online banking regularly and notify us immediately of any suspicious or fraudulent activity.

For more, visit here. 

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