It's Spring! Trees and flowers are blooming and we might be distracted by the beauty around us. Enjoy this time of renewal AND stay alert by being prepared for scammers who are working overtime to distract you long enough to capture your valuable personal financial information. Don't click on text or email links if you are not certain of who sent it. Remember, when in doubt, call us at 617-269-2700 and a Member Services Representative will be happy to help you.
xCaller ID Spoofing
Safety Alert: Mass Bay will never call you directly and ask for your pin number. Scammers can spoof a caller ID and make it look like they are your financial institution.
What You Should Do
- If you ever receive a call from your financial institution and are unsure if the call is legitimate, hang up and call the company back directly.
- If you do not remember signing up for text message alerts with your financial institution, do not respond to any text messages you receive on the bank’s behalf.
- If you receive a suspicious text message or phone call from Mass Bay Credit Union, please contact us at 617-269-2700, Monday – Thursday 8:30 am to 4:30 pm, Friday - 8:30am to 6:00pm, Saturday – 8:30am – 1:15pm.
- Review your bank statements and online banking regularly and notify us immediately of any suspicious or fraudulent activity.