ITM

WANT FASTER TRANSACTIONS? USE OUR ITMS!

Lines too long when you come in? Just zip right over to our super-cool ITM, located in the entrance vestibule at the main office and in the Seaport Branch. You’ll talk to a live teller, just like at a window, and you can take care of your transactions fast and easy. Spend less time inside and get out and enjoy the day! Try our ITM at your next visit!

Have you used our Interactive Teller Machines (ITM) yet? Here are some common questions and answers about this convenient new way for members to conduct transactions:

1. Will my transaction take longer than it does with a branch teller?

No, your transaction should take the same amount of time, perhaps even faster at times, when you use the ITM.

2. What transactions can I do at this machine?

The majority of transactions you'd do with a regular teller! Including check and cash deposits, withdrawals, loan payments, transfers, and check cashing (there's no hold on paychecks). You can use the machine as an ATM too.

3. Will the ITM process my deposit the same as when I go to an in-branch teller?

Yes! There is no difference in how your deposit is handled. 

The ITMs can be accessed between the hours of 8:30 a.m. to 4:30 p.m., Monday through Friday, and 8:00 a.m. to  1:00 p.m. on Saturdays, at our South Boston and Seaport locations. You now have more time to conduct transactions with a live teller!

So if the branch lobby is busy, you have another option. Instead of waiting in line, use the ITM for efficient, friendly service and to get your questions answered. So stop by Mass Bay on your way to work or after dinner - we’re open!