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Your log in credentials should NEVER be shared with anyone, not even a joint account holder.  If someone calls, texts, emails, or asks you for your login or account information, do not share.  Stop and call us to report suspicious activity at 617-269-2700.  

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Contact Us

How can we help you?

Fill out the form below to email us. We will respond as soon as possible. If you need faster service, please call us at 617-269-2700. Please DO NOT include personal information such as account numbers, social security number or any other confidential information via this e-mail.

Email Us

Phone

Our Main Number is: (617) 269-2700
For Lost or Stolen Debit Cards: (800) 472-3272

Call Center Hours:
Monday 8:30 AM — 4:00 PM
Tuesday 8:30 AM  — 4:00 PM
Wednesday 8:30 AM — 4:00 PM
Thursday 8:30 AM — 4:00 PM
Friday 8:30 AM — 6:00 PM
Saturday 8:30 AM — 1:15 PM
24-hour T-Teller phone system: (617) 269-2714

 

Email

Please use our contact form to the left or email memberservices@massbaycu.org

Fax

South Boston: (617) 269-2725
Quincy Branch: (617) 481-1358
Everett Branch: (617)-294-2196
Seaport Branch: (857) 277-0664
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