Summer can be a fun and busy time of year in New England. Remember: don't let your guard down! It's also the time of year when fraudsters are alive and well and attempting to gain access to vulnerable individuals. If someone calls, texts, emails, or looks over your shoulder at an ATM, beware! Mass Bay Credit Union will never call, text, or email you in search of your private or account information. If you think someone is trying to scam you and they say they are MBCU, hang up, don't reply and don't open attachments! And then, call us at 617-269-2700 and let us know. Have a fun summer!
xCaller ID Spoofing
Safety Alert: Mass Bay will never call you directly and ask for your pin number. Scammers can spoof a caller ID and make it look like they are your financial institution.
What You Should Do
- If you ever receive a call from your financial institution and are unsure if the call is legitimate, hang up and call the company back directly.
- If you do not remember signing up for text message alerts with your financial institution, do not respond to any text messages you receive on the bank’s behalf.
- If you receive a suspicious text message or phone call from Mass Bay Credit Union, please contact us at 617-269-2700, Monday – Thursday 8:30 am to 4:30 pm, Friday - 8:30am to 6:00pm, Saturday – 8:30am – 1:15pm.
- Review your bank statements and online banking regularly and notify us immediately of any suspicious or fraudulent activity.