'Tis the season to be jolly, shop 'til you drop, and spend time with family and friends. It’s also the time when many people get scammed by text, email, telephone, and especially when shopping online or in person! Don't engage with people or companies you don't know , and if someone tells you they are Mass Bay Credit Union, remember to disengage with them and call us directly at 617-269-2700 to confirm it is us.
xCaller ID Spoofing
Safety Alert: Mass Bay will never call you directly and ask for your pin number. Scammers can spoof a caller ID and make it look like they are your financial institution.
What You Should Do
- If you ever receive a call from your financial institution and are unsure if the call is legitimate, hang up and call the company back directly.
- If you do not remember signing up for text message alerts with your financial institution, do not respond to any text messages you receive on the bank’s behalf.
- If you receive a suspicious text message or phone call from Mass Bay Credit Union, please contact us at 617-269-2700, Monday – Thursday 8:30 am to 4:30 pm, Friday - 8:30am to 6:00pm, Saturday – 8:30am – 1:15pm.
- Review your bank statements and online banking regularly and notify us immediately of any suspicious or fraudulent activity.